Questions? We have answers.
You may have many questions. To help, we have compiled a list of frequently asked questions that members have asked in the past.
What kind of research does Facts 'n Figures conduct?
-Facts 'n Figures conducts market research on a variety of topics the require the opinions of consumers and professionals. We collect opinions on food and beverage products, children’s toys, entertainment, programming, political, healthcare, personal care products, and everything in between.
What does Facts 'n Figures do with my personal information?
-Facts 'n Figures uses personal information for internal use only. We use it to locate the best candidates for each research project. Every study has different criteria based upon usage, demographics, etc. Who is chosen are those who best match the needs of the study. This is the information you provide on your profile. The more accurate your information is, the more opportunity you will have to participate in our projects.
Facts 'n Figures keeps the personal information of its members strictly confidential. We never ask for Social Security numbers, banking details, or any other secure information; no market research company ever should. None of your information will be provided or sold to any third party. The most a client will know is your first name and the first initial of your last name. If a client needs more information about you, such as a phone number, or needs to contact you directly, Facts 'n Figures will first seek your permission before ever providing any information.
How long does a research project last?
-The length of a research study varies. A taste test can be as short as 30 minutes, whereas a focus group can take as long as 2.5 hours. Occasionally, projects occur over the course of several days, while others require participants to evaluate products at home.
How much does a research project pay?
-The honorarium or "incentive" participants receive depends upon the length and specifications of the research. A thirty minute soda taste test will, for example, offer a much smaller incentive than a two hour focus group for luxury car owners. In general, however, honorariums can offer anywhere from $30 to $200 or higher.
When and how will I receive payment for completing a study?
-Payments or "incentives" are normally paid by check made out to CASH. Lost or stolen checks are not replaceable. Incentive payments are normally given upon completion of the session unless otherwise notified.
How do I sign up to take studies?
-You can sign up to participate on this website. Once you have registered, please log back in as soon as possible to complete the rest of your profile. The initial registration, where you receive your login, is only the beginning of the process. Keeping your information up-to-date will increase increase your chances to receive more screenings, this increase your chances of more studies. and inputting additional information such as demographics and other categories of information we provide, helps us target individuals for studies more effectively and increase your ability to receive more screening surveys, thus increasing your opportunity for participation.
Where can I find available studies?
-Facts 'n Figures Inc will send survey invitations when studies are available that match your profile information. This is why it is important to have a complete profile. We do not take phone inquiries.
How do you determine eligibility?
-Facts 'n Figures has a thorough screening process to find the most qualified participants for each study. The process begins with a "screening" survey. These questions assist us to determine your eligibility for the study. Screening surveys are not paid. If your answers to the screening survey determine you to be an eligible candidate, you will either receive a phone call from the recruiting department to verify your eligibility or you will receive a text or email from us to schedule an appointment for the study.
How often can I participate?
-In general, you may participate once every three months. Most projects have a past participation requirement, which varies from client to client. This keeps your opinions as unbiased and fresh as possible.
Why can't I change my answers or complete a survey I started?
-In order to maintain quality control, we only accept the initial answer you selected for each question. Errors made on surveys will be reassessed and evaluated independently by the research team.
Why am I not receiving surveys?
-First, you must be registered in our database. If you are registered, has your email address or telephone number changed since you became an OpinioNation member? This information must be up-to-date in order for us to be able to contact you. If your profile information is current, please check your junk mail or spam folder. Notifications of upcoming research projects are sent from factsnfiguresinc.com to a survey hosted by SurveyMonkey. Please add any emails from SurveyMonkey to your safe contact list so that future emails arrive in your inbox. If you are still not receiving surveys, please contact our office at (818) 986-6600.
How do I edit my profile?
-You can edit your profile at any time. To include more information about yourself, such as your personal preferences and interests. Log in to your profile, select from any of the categories and add new information about yourself or create a profile for your child.
Why is it saying "Session Timed Out" when I log into update my profile?
-Make sure that your web browser is updated. Most issues occur when using Internet Explorer versions older than IE 10. Google Chrome and Firefox tend to work better. Also, clearing browser cookies, temporary internet files, etc. helps in some situations. If you are still experiencing issues, please call us.
How do I reset my password?
- You can reset your password, by logging in to your profile. Click on the change password tab, and enter your new password. If you forgot your password, go to the login screen and click on the link labeled forgot my password. Enter your email associated with your profile. From there you will receive an email containing your password. Note: (If you forgot your login email along with your password, contacts us at (818) 986-6600)
How do I unsubscribe?
-To unsubscribe, login to your account at . In the "Profile" section, choose "Status" and follow the prompts. If you need assistance, you can contact us at (818) 986-6600.