Questions? We have answers.
You may have many questions. To help, we have compiled a list of frequently asked questions that members have asked in the past.
What kind of research does Facts 'n Figures conduct?
Facts 'n Figures conducts market research, gathering information about needs and preferences from consumers and professionals. We collect opinions on food and beverage products, children’s toys, entertainment, programming, political, healthcare, personal care products, and everything in between. Data is collected in person and online nationwide.
What does Facts 'n Figures do with my personal information?
Facts 'n Figures uses personal information for internal use only. This is the information you provide on your profile. We use it to identify the best candidates suited for the research project. Every study has unique criteria based upon usage, demographics, purchasing habits, etc. The more accurate your information is, the more opportunity you will have to participate in our projects.
Facts 'n Figures keeps the personal information of its members strictly confidential. We never ask for Social Security numbers, banking information, or any other secure information; no market research company ever should. None of your information will be provided or sold to any third party. The most a client will know is your first name and the first initial of your last name. If a client needs more information about you, such as a phone number, or needs to contact you directly, Facts 'n Figures will first seek your permission before ever providing any information.
How long does a research project last?
The length of a research study varies. A taste test can be as short as 30 minutes, whereas a focus group can take as long as 2.5 hours. Occasionally, projects occur over the course of several days, while others require participants to evaluate products at home.
What is my compensation for participating?
The honorarium or "incentive" participants receive depends upon the length and specifications of the research. A thirty minute soda taste test will, for example, offer a much smaller incentive than a two hour focus group for luxury car owners. In general, however, honorariums can offer anywhere from $30 to $200 or higher.
When and how will I receive payment for completing a study?
If your study was in-person, payment or "incentive" will be issued upon completion of the session by check made out to CASH. If you completed a study online or by a webcam, incentives will be made out to your name or by gift card. We recommend that you cash your check at your bank or at a check cashing company. If you do not have a bank account, please request a family member, relative, or friend with one cash the check for you. Facts 'n Figures is not responsible for lost or stolen checks and are not replaceable.
How do I sign up for studies?
You can sign up to participate on this website. Once you have registered, and received your login information, please log back in to your profile and complete all of the categories(hobbies, things you own, health, etc). Completing all of the categories increases your likelihood to receive screening surveys, and opportunity for participating in our studies. We recommend that you periodically update your information as interests and habits change throughout your life
Where can I find available studies?
Facts 'n Figures Inc will send survey invitations when studies are available that match your profile information. This is why it is important to have a complete profile. We do not take phone inquiries.
How do you determine eligibility?
Facts 'n Figures has a thorough screening process to find the most qualified participants for each study. The process begins with a "screening" survey. These questions assist us to determine your eligibility for the study. Screening surveys are not paid. If your answers to the screening survey determine that you are an eligible candidate, you will either receive a phone call from the recruiting department, a text, or email from us to to verify your eligibility and schedule an appointment for the study.
How often can I participate?
Most projects have a past participation requirement, which varies from client to client. This keeps your opinions as unbiased and fresh as possible. In general, you may participate once every three months.
Why can't I change my answers or complete a survey I started?
In order to maintain quality control, we only accept the initial answer you selected for each question. Errors made on surveys will be reassessed and evaluated independently by the research team.
Why am I not receiving surveys?
First, you must be registered in our database. If you are registered, has your email address or telephone number changed since you became an OpinioNation member? This information must be up-to-date in order for us to be able to contact you. If your profile information is current, please check your junk mail or spam folder. Notifications of upcoming research projects are sent from factsnfiguresinc.com to a survey hosted by SurveyMonkey. Please add any emails from SurveyMonkey to your safe contact list so that future emails arrive in your inbox. If you are still not receiving surveys, please contact our office at (818) 986-6600.
How do I edit my profile?
You can edit your profile at any time. To include more information about yourself, such as your personal preferences and interests, log in to your profile, select from any of the categories and add new information about yourself. If you have children under the age of 18, you can create a profile for them.
Why is it saying "Session Timed Out" when I log into update my profile?
Make sure that your web browser is updated. Most issues occur when using Internet Explorer versions older than IE 10. Google Chrome and Firefox tend to work better. Also, clearing browser cookies, temporary internet files, etc. helps in some situations. If you are still experiencing issues, please call us.
How do I reset my password?
You can reset your password by logging on to your profile. Click on the change password tab, and enter your new password. If you forgot your password, go to the login screen and click on the link labeled forgot my password. Enter your email associated with your profile. From there you will receive an email containing your password. Note: (If you forgot your login email along with your password, contacts us at (818) 986-6600)
How do I unsubscribe?
To unsubscribe, login to your account at . In the "Profile" section, choose "Status" and follow the prompts. If you need assistance, you can contact us at (818) 986-6600.